RESEARCH HELPS TELSTRA BUSINESS ACCREDITED PARTNERSAs a part of Telstra’s constant desire to find ways to improve our customer service in all aspects of the business, we have recently engaged GAPbuster Worldwide to help us learn more about the customer experience at Total Solutions Partners and Telstra Business Centres across the country. The general objectives of the GAPbuster Worldwide research is to help grow sales, retain customers and identify ways to improve the customer deal with Telstra and our partners. Having identified the customer loyalty drivers, GAPbusters set out to identify and recognise the businesses that best meet the Telstra customer service needs. The GAPbuster research project looked closely at Telstra customer experience across the country including a ‘Mystery Shopping’ component for ‘real life’ insights. The research and the resulting reports will be a valuable tool in helping us to find improvements and recognize our partners within the channel who are delivering an enhanced customer experience. We are pleased to congratulate the following Partner ‘Champions’ who all scored 100 in the research: |
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AIM COMMUNICATIONS PTY LTD QLD NATIONAL TELEPHONE AND DATA BUNDABERG QLD TELSTRA BUSINESS CENTRE GIPPSLAND VIC TELSTRA BUSINESS CENTRE BUNBURY WA TELSTRA BUSINESS CENTRE BUNDABERG QLD TELSTRA BUSINESS CENTRE SOUTH WEST VIC TELSTRA BUSINESS CENTRE SYDNEY CITY NORTH NSW TELSTRA BUSINESS CENTRE WIMMERA VIC |
CONNECT TEL NORTH QLD KEY COMMUNICATIONS QLD SOLVE COMMUNICATIONS VIC T-STORE ALBANY WA T-STORE KALGOORLIE WA T-STORE PORT MELBOURNE VIC T-STORE RUNDLE MALL SA T-STORE STUD PARK VIC |